The few times an older person has, in my presence, scoffed at the idea of doing away with the customer is always right, I have utilized my favorite example of a wrong customer.
When I was in high school I worked at an individually owned Dairy Queen in my hometown. We had only two sizes of fries: small and large. A customer came through the drive through and ordered a few things, one was an order of fries. This was roughly our exchange:
Me: Would you like the fries small or large?
Him: Medium.
Me: We don’t have medium fries.
Him: Yes you do.
Me: …I’m sorry, we don’t. Would you like the order small or large?
Him: You have medium fries. I ordered them here last week. I know you can do it.
Me, someone who had worked at this Dairy Queen for 4 years: We have not ever had medium fries. We don’t have a container for them and we don’t have a button on the cash register to order them.
Him: Alright, give me a large order. But I know you’re lying. This is ridiculous.
Ridiculous indeed my good man.
A customer tried to tell me that we accepted discover cards, we never have. He said he used one with us previously and asking different coworkers who have been there longer told me we have never taken discover.
No, the customer is not always right.
I had a woman straight up tell me that I should give her 15 shots of espresso charged as a regular coffee because “that’s always how you do it”, regardless that the first 12 shots would be flat and bitter by the time the last two are added and that oh yeah WE’D NEVER EVER DONE THAT EVER.
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